Collections

We provide assistance for individuals and businesses facing collections activities and solutions for individuals and businesses who are owed money.

Collections Services

Professional Debt Recovery With Respect, Persistence and Accountability

Unpaid accounts affect cash flow, consume staff time and make it harder for businesses to focus on serving their customers.

MP Consolidated Inc. provides practical accounts-receivable and collections support designed to help businesses address overdue accounts professionally, consistently and efficiently.

Our approach is straightforward: communicate clearly, document carefully, pursue reasonable payment solutions and protect the client’s business relationship wherever possible.

Helping Businesses Recover What They Are Owed

Every unpaid account has a different history.

Some customers have simply overlooked an invoice. Others are experiencing temporary financial difficulty. Some require repeated follow-up before responding.

MP Consolidated Inc. can assist clients with structured collection activity including:

Overdue account follow-up
Payment reminder communications
Telephone collection efforts
Email collection campaigns
Written demand correspondence
Payment arrangement discussions
Account status tracking
Documentation of collection activity
Customer contact management
Escalation recommendations
Accounts-receivable follow-up programs
Recovery strategy consultation

Services are provided subject to applicable legal, regulatory, licensing and privacy requirements.

A Professional Approach to Collections

Collection activity does not need to begin with confrontation.

Our objective is to establish communication and determine whether an account can be resolved voluntarily.

A professional collection process generally begins by confirming:

What is owing?

Why is it outstanding?

Has the customer received the invoice?

Is there a dispute?

Can the balance be paid immediately?

Would a reasonable payment arrangement resolve the matter?

Clear communication can often resolve accounts before more expensive action becomes necessary.

Early-Stage Collections

The earlier an overdue account is addressed, the greater the opportunity to resolve it before communication breaks down.

MP Consolidated Inc. can assist businesses with systematic early-stage follow-up.

This may include:

Courtesy payment reminders
Confirmation that invoices were received
Follow-up on missed payment dates
Requests for payment status
Identification of billing disputes
Payment commitment tracking
Follow-up on broken payment promises

This allows your internal staff to spend less time repeatedly pursuing overdue accounts.

Past-Due Account Recovery

When ordinary invoice reminders have not produced payment, more structured collection activity may be appropriate.

MP Consolidated Inc. can assist with persistent but professional follow-up designed to move an account toward resolution.

Depending on the circumstances, this may include:

Formal collection notices
Telephone contact
Email correspondence
Requests for immediate payment
Negotiation of voluntary payment arrangements
Documentation of communications
Monitoring agreed payment schedules
Re-engagement following missed payments

Our emphasis remains on resolving the debt rather than creating unnecessary conflict.

Payment Arrangements

Sometimes the quickest route to recovery is a realistic payment plan.

Where authorized by the client, MP Consolidated Inc. can discuss voluntary repayment arrangements with customers who acknowledge their obligation but cannot immediately pay the full amount.

Possible arrangements may include:

Scheduled instalments
Short-term repayment plans
Agreed payment dates
Catch-up arrangements following a missed payment

Any settlement, reduction, compromise or material change to the amount owing remains subject to the client’s authorization.

Business-to-Business Collections

Commercial debts can involve valuable long-term business relationships.

Our approach recognizes that recovering an account should not automatically mean destroying a customer relationship.

We can assist with overdue:

Trade accounts
Service invoices
Contractor invoices
Professional-service accounts
Commercial receivables
Event and sponsorship accounts
Advertising accounts
Business-to-business obligations

Professional communication can allow a client to remain firm about payment while preserving the possibility of future business.

Documentation Matters

Good collections begin with good records.

Before collection activity begins, clients should be able to provide supporting documentation such as:

Contracts
Signed agreements
Invoices
Statements of account
Purchase orders
Delivery confirmations
Correspondence
Payment histories
Records of previous collection attempts

MP Consolidated Inc. can organize account information and maintain records of collection communications so clients can understand what has occurred and what the next reasonable step may be.

Disputed Accounts

Not every unpaid invoice is simply a refusal to pay.

A customer may challenge:

The amount invoiced
Whether services were completed
The quality of work
Delivery
Contract terms
Credits or previous payments
Authorization for the purchase

Where a legitimate dispute arises, we identify the issue and report it to the client rather than making unsupported representations.

The client can then determine whether the matter should be negotiated, documented further, referred for legal advice or pursued through an appropriate legal process.

When Collection Efforts Are Not Enough

Some accounts cannot be resolved through voluntary collection efforts.

Where appropriate, MP Consolidated Inc. can advise a client that further collection activity may no longer be productive and that the client should consider obtaining independent legal advice regarding available remedies.

Depending on the amount and circumstances, those remedies may include court proceedings or other lawful recovery processes.

MP Consolidated Inc. does not provide legal advice unless the service is being delivered through a person legally authorized to provide it.

Respectful Collections Are Better Collections

We believe persistence and professionalism can exist together.

Collection activity should never depend on harassment, threats, humiliation or misleading statements.

Our objective is to communicate firmly while treating people respectfully.

That means:

Clear identification of the purpose of contact
Accurate account information
Reasonable communication
Respect for privacy
Proper documentation
No unnecessary confrontation
No misleading claims
Compliance with applicable collection laws and regulations

Outsource the Follow-Up

For many businesses, collections become a distraction.

Staff may be uncomfortable asking customers for money or may simply lack the time to follow up consistently.

Outsourcing collection support can allow your business to:

Spend less staff time chasing overdue invoices
Establish consistent follow-up procedures
Improve account documentation
Identify disputed accounts sooner
Encourage earlier payment
Improve accounts-receivable discipline
Focus internal resources on running the business

From Invoice to Resolution

MP Consolidated Inc. works with clients to develop an approach appropriate to the size, age and circumstances of their receivables.

The objective is not simply to make collection calls.

The objective is to move outstanding accounts toward resolution.

Have Accounts That Need Attention?

If overdue invoices are consuming your time or affecting your cash flow, speak with MP Consolidated Inc.

We can review your accounts-receivable situation and discuss a practical approach to follow-up and recovery.

MP Consolidated Inc.

Collections | Accounts Receivable | Business Services | Marketing | Consulting

Start a Conversation

Contact MP Consolidated Inc. to discuss your outstanding accounts and collection requirements.

Collections and debt-recovery services are subject to applicable provincial and federal laws, licensing requirements, privacy legislation and contractual authorization. Availability of particular services may vary by jurisdiction.